Ada
An AI-first enterprise customer-experience platform where AI agents resolve, act, and continuously improve across chat, email, voice, and social channels.
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- Interface
- web, messaging, voice
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise customer support teams
- Domain focus
- customer service
- Pricing model
- enterprise
- Launched
- 2026-02
Ada's Reasoning Engine, described as its patent-pending AI foundation powering agents across all channels, launched in February 2026. Adoption scale and specific named customers are drawn from secondary industry coverage rather than a primary filing and are omitted pending verification.
Ada homepage
Salesforce
Salesforce's AI agent platform that autonomously answers questions, takes actions across the CRM lifecycle, and executes multi-step workflows such as case routing and order resolution.
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- Interface
- web, messaging, voice, API
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise sales, service, and marketing teams
- Domain focus
- CRM and customer service
- Pricing model
- per-task (per resolution, for Agentforce Help Agent specifically)
- Launched
- 2024-Q4
Agentforce originally launched at Dreamforce in 2024. Agentforce 360, a later major platform expansion, reached General Availability on February 23, 2026; the Help Agent product specifically is described in Salesforce's own headline as deploying in minutes and only charging for resolutions, not seats. Reported ARR and deal-volume figures are drawn from secondary industry coverage rather than a primary filing and are omitted pending verification.
Salesforce Agentforce Help Agent announcement
Automation Anywhere (Aisera)
Agentic AI platform, originally built by Aisera and now part of Automation Anywhere, that deflects and auto-resolves IT/HR/facilities help-desk tickets and handles complex multi-step service tasks rather than only answering questions.
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- Interface
- chat, embedded in ITSM tools
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- domain-specific LLMs and proprietary Large Action Models (LAMs)
- Target user
- enterprise IT, HR, and facilities teams (internal employee self-service)
- Domain focus
- IT service management / employee help desk automation
- Pricing model
- enterprise
Automation Anywhere: AI Service Desk (Aisera)
Databricks
Databricks' conversational analytics agent that lets business users ask data questions in natural language and get answers as text summaries, tables, and visualizations, grounded in a curated Genie space; a multi-step research/agent mode extends it to complex questions by producing a research plan and analyzing multiple hypotheses in parallel.
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- Interface
- web (Databricks workspace and Databricks One), embedded
- Autonomy model
- supervised
- Persistence
- session
- Model provider
- not disclosed (Databricks-hosted LLMs)
- Target user
- business users at Databricks SQL customer organizations
- Domain focus
- business intelligence: natural-language analytics over lakehouse data
- Pricing model
- included with Databricks SQL (no additional licenses required)
- Launched
- 2025-06-12
Agentic depth caveat: at the June 2025 GA the core Genie experience was conversational Q&A; the explicitly multi-step Genie Deep Research mode ('producing a research plan and analyzing multiple hypotheses in parallel') was announced as coming soon at GA. Validator should confirm Deep Research has since shipped before treating this as fully agentic.
Databricks blog: AI/BI Genie is now Generally Available
Beam AI
An agentic process automation platform where agents run a perceive-decide-act-learn loop to execute back-office workflows such as data entry, extraction and customer support, offering a selectable fully autonomous mode alongside human-in-the-loop and hybrid modes.
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- Interface
- web platform, integrations dashboard
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- model-agnostic; platform documentation names OpenAI and DeepSeek among supported providers
- Target user
- enterprise operations and back-office teams
- Domain focus
- back-office process automation: data entry/extraction, customer support, compliance workflows
- Pricing model
- custom/sales-led enterprise pricing
Beam AI: Agentic Automation
HubSpot
Suite of autonomous agents embedded in HubSpot's CRM (Customer Agent, Prospecting Agent, Content Agent) that run in the background and execute multi-step workflows independently, such as watching accounts for buying signals and reaching out automatically, resetting passwords, and drafting content, escalating to a human when needed.
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- Interface
- embedded in HubSpot CRM / Hub products
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- marketing, sales, and customer service teams on HubSpot Professional/Enterprise Hubs
- Domain focus
- CRM-embedded marketing/sales/service automation
- Pricing model
- requires Professional or Enterprise Hub subscription; consumption via HubSpot Credits or outcome-based pricing
HubSpot: Agent Hub / Breeze Agents product page
CrowdStrike
Agentic AI analyst built into the CrowdStrike Falcon platform that autonomously triages endpoint, identity, and cloud detections and can be extended with purpose-built agents (Detection Triage, Agentic Response) across the SOC.
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- Interface
- Falcon console dashboard + natural-language chat, with Agentic Response workspace for human-agent collaboration
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- CrowdStrike proprietary + LLM partners
- Target user
- SOC analysts and security teams using CrowdStrike Falcon
- Domain focus
- endpoint/cloud/identity detection triage and incident response
- Pricing model
- Falcon platform subscription add-on
CrowdStrike: Charlotte AI Detection Triage
NiCE (Cognigy)
Agentic AI platform for enterprise contact centers where AI Agents invoke secure tools to handle authentication, payments, bookings, and record updates as part of resolving a customer interaction, rather than only conversing.
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- Interface
- voice + chat (contact center channels), visual AI Agent Manager for builders
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise contact center operations (airlines, automotive, finance, healthcare, insurance, retail, telecom, utilities)
- Domain focus
- contact center / customer experience automation
- Pricing model
- enterprise
- Launched
- 2024-11
Cognigy: Agentic AI platform page
Microsoft
Agentic browsing capability in Microsoft Edge for Business: with IT-scoped permission, Copilot navigates approved websites, fills in forms, and completes multi-step workflows in the browser on the user's behalf (e.g. filling repeated form fields, comparing prices across retail pages, completing bookings on supported sites).
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- Interface
- Microsoft Edge for Business desktop browser
- Autonomy model
- supervised
- Persistence
- session
- Model provider
- Microsoft Copilot
- Target user
- Business users with a Microsoft 365 Copilot license (IT-governed rollout)
- Domain focus
- Repetitive multi-step browser work: form filling, cross-tab research, workflow completion
- Pricing model
- Requires a Microsoft 365 Copilot license
- Launched
- 2026-05-20
Microsoft Edge Blog: "New in Edge for Business: AI for work, safe from day one"
Decagon
An enterprise AI platform for building and scaling autonomous customer-support agents that resolve tickets end to end across chat, email, and voice in multiple languages.
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- Interface
- web, messaging, voice
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise support teams
- Domain focus
- customer service
- Pricing model
- enterprise
Decagon operates as an enterprise AI platform serving customers across airlines, banking, telecom, and retail. Specific funding, valuation, and named-customer figures are drawn from secondary industry coverage rather than a primary filing and are omitted pending verification.
Decagon homepage
Dropzone AI
Autonomous AI SOC analyst that investigates every incoming security alert end-to-end across SIEM, EDR, and cloud tools, correlating evidence and producing decision-ready reports without a human directing each investigative step.
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- Interface
- Web dashboard + integrations into SIEM/SOAR/EDR tools (Splunk, CrowdStrike, Microsoft Defender, AWS Security Hub, etc.)
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- Multi-model (proprietary orchestration)
- Target user
- Enterprise SOC teams and MSSPs
- Domain focus
- SOC alert investigation and triage across SIEM, EDR, and cloud security tools
- Pricing model
- Enterprise contract
Dropzone AI: $37M Series B press release
Fin (formerly Intercom)
An autonomous AI customer-service agent that resolves customer queries end to end across chat, WhatsApp, SMS, phone, Slack, and email without a human agent, escalating only when needed.
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- Interface
- web, messaging, voice
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- Proprietary (Apex)
- Target user
- customer support teams
- Domain focus
- customer service
- Pricing model
- per-task
- Launched
- 2026-05
Intercom rebranded its corporate identity to Fin on May 12, 2026 (the Intercom name remains the label for the customer-service software platform). Salesforce signed a definitive agreement on June 15, 2026 to acquire Fin for approximately $3.6B, with the deal expected to close in Q4 of Salesforce's fiscal 2027; not yet closed as of this writing, so status remains live and independent.
Fin homepage
Freshworks
Autonomous customer and IT service agent embedded in Freshdesk/Freshservice that connects to backend systems to process refunds, update orders, verify account details, and resolve support/IT requests end-to-end across channels, not just answer questions.
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- Interface
- chat (multi-channel, embedded in Freshdesk Omni / Freshservice)
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- customer support and IT service teams (SMB to enterprise)
- Domain focus
- customer service and IT service management
- Pricing model
- not disclosed
Freshworks: Freddy AI Agent product page
SAP
Agentic AI agents embedded across SAP applications that perceive ERP context, plan multi-step workflows, and execute actions across connected SAP systems (finance, supply chain, HR, sales) within governed enterprise processes, working together and with business users on complex cross-functional processes.
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Moveworks (a ServiceNow company)
An agentic AI assistant that lets employees search across business systems and automate tasks in natural language, connecting to applications like Workday, Salesforce, and SharePoint.
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- Interface
- web, messaging
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise employees and IT/HR service desks
- Domain focus
- employee self-service and IT support
- Pricing model
- enterprise
ServiceNow acquired Moveworks for approximately $2.85B, with the deal closing December 15, 2025. Moveworks continues to be offered as a standalone product with its own engineering team and honored standalone contracts as of April 2026; in February 2026 ServiceNow launched EmployeeWorks, which combines Moveworks' conversational AI with ServiceNow workflow automation. Standalone feature investment is reportedly slowing as agentic capability increasingly feeds into ServiceNow's Now Assist and EmployeeWorks over 2026-2027.
Moveworks homepage
Observe.AI
Agentic AI platform for contact centers combining VoiceAI Agents and ChatAI Agents that resolve customer inquiries end-to-end, from authentication through execution of the request, alongside real-time AI copilots that assist human agents.
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- Interface
- voice + chat (contact center channels)
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise contact center operations (banking, healthcare, insurance, transportation, travel, utilities)
- Domain focus
- contact center automation
- Pricing model
- enterprise
Observe.AI homepage
Prophet Security
Agentic AI SOC platform that autonomously investigates 100% of incoming alerts end-to-end (dynamically planning each investigation, querying SIEM/EDR/identity/cloud/email tools, and pivoting on findings) and returns an evidence-backed verdict, severity rating, and recommended remediation.
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- Interface
- Web dashboard, SIEM/EDR/cloud integrations
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- Multi-model (proprietary orchestration)
- Target user
- SOC teams and CISOs
- Domain focus
- SOC alert investigation, threat hunting, and detection engineering
- Pricing model
- Enterprise contract
Prophet Security: Prophet AI SOC Analyst
SentinelOne
Agentic AI security analyst built into the SentinelOne Singularity platform that autonomously reasons over telemetry, launches 'zero-click' investigations on new alerts, reaches verdicts, and executes response actions within boundaries set by the security team.
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- Interface
- Singularity console + natural-language chat/copilot
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- SentinelOne proprietary (Purple AI engine)
- Target user
- SOC analysts and incident responders using SentinelOne Singularity
- Domain focus
- SOC threat investigation and response across endpoint, cloud, and identity
- Pricing model
- Singularity platform add-on
SentinelOne: Purple AI Athena release
ServiceNow
Role-scoped AI specialists embedded in ServiceNow workflows across IT, CRM, employee services, and security/risk that sense, decide, and securely act to complete end-to-end business processes alongside humans.
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- Interface
- web, API
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- IT, CRM, HR, and security/risk teams at large enterprises
- Domain focus
- IT service management, CRM, employee services, security
- Pricing model
- enterprise
Announced at Knowledge 2026 as an expansion of ServiceNow's Autonomous Workforce, with the L1 IT Service Desk AI Specialist now generally available. ServiceNow is also opening its platform (Action Fabric) so agents built on Claude, Copilot, or other platforms can act within ServiceNow's system of action; ServiceNow AI specialists are also being made available in the Microsoft Agent 365 Marketplace.
ServiceNow newsroom: Autonomous Workforce expansion
Sierra AI, Inc.
An Agent OS for enterprise customer service: AI agents that take actions like updating CRM records, processing returns, and managing orders, not just answering questions.
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- Interface
- web, messaging, voice, API
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise brands and their customer service organizations
- Domain focus
- customer service
- Pricing model
- enterprise
Co-founded by Bret Taylor and Clay Bavor. Publicly reported to have raised a large late-stage round in 2026 at a multi-billion-dollar valuation with substantial annual recurring revenue, though exact figures are drawn from secondary industry coverage rather than a primary financial filing and are omitted here pending verification. Acquired Receptive AI (voice) in March 2026 and announced Horizon plus a planned Takeoff acquisition in July 2026.
Sierra homepage
Snowflake
An agentic AI experience where business users converse with enterprise data in natural language and Cortex-powered data agents plan a workflow, generate SQL via semantic models, search unstructured documents, produce visualizations, and assist users in taking action on insights.
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- Interface
- web (no-code conversational UI inside Snowflake)
- Autonomy model
- supervised
- Persistence
- session
- Model provider
- multi-model via Snowflake Cortex (Anthropic and OpenAI models among others)
- Target user
- business users and data professionals at Snowflake customer organizations
- Domain focus
- enterprise analytics: natural-language query over structured tables and unstructured documents
- Pricing model
- consumption-based (Snowflake credits)
- Launched
- 2025-11-04
Announced June 2025 (public preview); reached general availability November 4, 2025, with Snowflake reporting 1,000+ customers deploying 12,000+ agents. The GA press release (snowflake.com/en/news/press-releases/snowflake-intelligence-brings-agentic-AI-to-the-enterprise/) timed out on fetch, so the quote comes from the earlier announcement release. Scope note: this is the end-user agentic analytics product, distinct from the Snowflake CoCo coding assistant tracked in harnesses.
Snowflake press release: Snowflake Intelligence and Data Science Agent Deliver The Next Frontier of Data Agents
ThoughtSpot
ThoughtSpot's agentic AI analyst that lets any business user converse with it like a human analyst, using an agentic reasoning layer (BARQ) to answer data questions with step-by-step reasoning, surface insights, and take action across tools; expanded in 2026 into a family of agents (SpotterModel, SpotterViz, SpotterCode).
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- Interface
- web, embedded in business apps (ThoughtSpot Embedded), messaging integrations
- Autonomy model
- supervised
- Persistence
- session
- Model provider
- not disclosed (LLM-agnostic with proprietary BARQ reasoning layer)
- Target user
- business users at ThoughtSpot Analytics customer organizations
- Domain focus
- business intelligence: conversational analytics, insight surfacing, dashboards
- Pricing model
- enterprise (included in ThoughtSpot Analytics subscriptions)
- Launched
- 2024-11-13
ThoughtSpot press release: ThoughtSpot Launches Spotter, the Autonomous Agent for Analytics
Torq
Multi-agent autonomous SOC platform led by an orchestrating agent (Socrates) that coordinates Runbook, Investigation, Remediation, and Case Management agents to detect, investigate, and remediate security incidents with minimal human intervention.
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- Interface
- Cloud-native SOC platform UI, natural-language runbook authoring, Slack/ticketing integrations
- Autonomy model
- fully-autonomous
- Persistence
- always-on
- Model provider
- Multi-model (proprietary orchestration)
- Target user
- SOC teams and security operations leaders
- Domain focus
- SOC incident detection, investigation, and remediation (hyperautomation/SOAR)
- Pricing model
- Enterprise contract
Torq: HyperSOC-2o blog post
IBM
Enterprise agent orchestration platform where a supervisor agent decomposes a user request into steps and routes them to specialized agents that call REST APIs, query databases, invoke AI models, and (optionally) request human approval, executing multi-step business processes across enterprise systems from a single chat interface.
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Wiz
Three specialized AI agents in Wiz's cloud security platform: Red Agent autonomously discovers logic-driven vulnerabilities in applications/APIs, Blue Agent investigates threats by correlating cloud telemetry and identity context, and Green Agent identifies root causes and generates remediation steps; orchestrated via Workflows with human-in-the-loop approval gates.
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- Interface
- Wiz platform console, Workflows orchestration UI, Slack/Jira integrations
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- Multi-model (not disclosed)
- Target user
- Cloud security engineers and incident responders using the Wiz platform
- Domain focus
- cloud security: vulnerability discovery, threat investigation, and remediation guidance
- Pricing model
- Wiz platform subscription
Wiz: Introducing Wiz Agents & Workflows for AI Security
Zendesk
AI-powered agents built into Zendesk that autonomously perform actions in connected systems to handle complex, multi-step customer-service workflows across messaging, email, and voice, learning from every outcome.
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- Interface
- web, messaging, voice
- Autonomy model
- supervised
- Persistence
- always-on
- Model provider
- not disclosed
- Target user
- enterprise and mid-market customer support teams
- Domain focus
- customer service
- Pricing model
- per-task (priced on verified resolutions, not seats)
- Launched
- 2026-05
Zendesk unveiled its Autonomous Service Workforce vision at its Relate 2026 conference in May, moving from deflection-based bots to specialized agents priced only on outcomes it verifiably resolves, distinguishing 'Contained' from 'Verified' resolutions. This May 2026 date marks the relaunch/repricing of Zendesk's AI Agents line, not the underlying feature's original introduction; the legacy 'AI agents - Essential' predecessor is being retired, with technical development stopping August 31, 2026 and removal by December 10, 2026.
Zendesk AI Agents product page
Zenlytic
An AI data analyst agent for self-serve BI that answers business questions conversationally over a governed semantic layer; its 2026 Self-Learning capability lets the agent onboard itself by connecting to a data warehouse, identifying relevant tables, and building the semantic layer in the background with cited answers.
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- Interface
- web app, Slack integration
- Autonomy model
- supervised
- Persistence
- session
- Model provider
- not disclosed
- Target user
- enterprise business teams and data leaders wanting self-serve analytics
- Domain focus
- business intelligence: conversational data exploration over a semantic layer
- Pricing model
- enterprise (self-serve signup for teams up to 10)
Zoe Self-Learning launched May 18, 2026 and is available to all new and existing customers. Zenlytic raised a $9M round in September 2024 for its AI-powered data analyst (SiliconANGLE).
PRWeb: Zenlytic Launches Zoe Self-Learning: The AI Data Analyst That Onboards Itself
