Synthesia Custom Avatar Age and Informed-Consent Requirement (Customer Terms of Service)

Properties

kind: provider-policy
target: voice-and-likeness
jurisdiction: Synthesia (industry)
mechanism: Synthesia's Customer Terms of Service, in the section on Responsibilities To, and For, Authorized Users, require that when a customer authorizes the creation or use of a Custom Avatar using an individual's voice or likeness, that individual must be over the applicable statutory legal age and must have provided free and informed consent.
status: active
owns: Distinct from elevenlabs-voice-clone-policy by pairing an explicit legal-age gate with an informed-consent standard covering both voice and likeness together, rather than ElevenLabs' account-verification mechanism scoped to voice cloning only.
source: Synthesia Custom Avatar Age and Informed-Consent Requirement (Customer Terms of Service)
notes: Re-fetched 2026-10-10: the Customer Terms of Service page shows an effective date of July 20, 2026 (read via an automated page summary, so the date is not confirmed by a direct read; the tracked row previously said no visible date). That predates the 2026-09-19 window, so this is a dating correction, not an in-window change. Clause per the fetch, close to verbatim: 'when it authorizes the creation or use of a Custom Avatar using the voice or likeness of an individual, such individual is over the applicable statutory legal age and has provided free and informed consent.' Earlier discoverer reading also reported that Synthesia will in most cases ask the customer to act before intervening and may remove content at its sole discretion; no verification procedure for consent or age was seen in the terms. The separate Acceptable Use Policy was last read as dated February 23, 2024 and was not re-checked.

Provenance

Source: https://www.synthesia.io/legal/customer-terms-of-service

Properties

kind

provider-policy

target

voice-and-likeness

jurisdiction

Synthesia (industry)

mechanism

Synthesia's Customer Terms of Service, in the section on Responsibilities To, and For, Authorized Users, require that when a customer authorizes the creation or use of a Custom Avatar using an individual's voice or likeness, that individual must be over the applicable statutory legal age and must have provided free and informed consent.

status

active

owns

Distinct from elevenlabs-voice-clone-policy by pairing an explicit legal-age gate with an informed-consent standard covering both voice and likeness together, rather than ElevenLabs' account-verification mechanism scoped to voice cloning only.

source

Synthesia Custom Avatar Age and Informed-Consent Requirement (Customer Terms of Service)

notes

Re-fetched 2026-10-10: the Customer Terms of Service page shows an effective date of July 20, 2026 (read via an automated page summary, so the date is not confirmed by a direct read; the tracked row previously said no visible date). That predates the 2026-09-19 window, so this is a dating correction, not an in-window change. Clause per the fetch, close to verbatim: 'when it authorizes the creation or use of a Custom Avatar using the voice or likeness of an individual, such individual is over the applicable statutory legal age and has provided free and informed consent.' Earlier discoverer reading also reported that Synthesia will in most cases ask the customer to act before intervening and may remove content at its sole discretion; no verification procedure for consent or age was seen in the terms. The separate Acceptable Use Policy was last read as dated February 23, 2024 and was not re-checked.